Case Study: Crexi achieves 40% more buy actions and 178% higher email CTOR with Recombee

Personalized Listings for the Fastest-Growing Commercial Real Estate Marketplace

Crexi is a leading commercial real estate marketplace connecting buyers, sellers, brokers, and tenants, managing hundreds of thousands of active listings and millions of users. Facing rapid growth, diverse inventory, complex geospatial search needs, and the need to match users to the most relevant properties in real time, Crexi partnered with Recombee and adopted Recombee’s real‑time recommendation and personalization platform to deliver tailored property suggestions, search personalization, and targeted email campaigns.

Recombee implemented an ensemble of collaborative filtering, content‑based, deep‑learning and contextual bandit models plus custom geospatial ReQL functions to power “similar properties,” map‑driven search personalization, and personalized emailing. Recombee’s solution produced measurable results: a 40% increase in buy actions from recommended properties, a 10% uplift in buy actions from search results, a 178% increase in CTOR for personalized emails and a 14% increase in lease actions from those emails, driving higher listing engagement and platform growth.

Crexi

Larkin Magner

Director of Product Management