Case Study: Western Governors University achieves richer student insights with Recollective

Western Governors University runs 35+ studies with Recollective to modernize student research

Western Governors University, an established online university, faced a challenge with its traditional research methods. Their reliance on one-hour phone interviews was inconsistent with their flexible online learning model and failed to provide the depth of insight needed into the student and alumni experience. They sought a new online research tool from a vendor like Recollective to better fit into their students' busy lives and collect richer feedback.

The university implemented Recollective's online asynchronous research platform to conduct studies over 3-10 days. This solution utilized various task types and socialization features, allowing for deeper collaboration and more flexible data collection than phone interviews. As a result, WGU gained valuable insights to improve curriculum and student support. The measurable impact includes running over 35 studies since June 2020, leading to continuous improvements in their courses and faculty model for over 100,000 students.

Western Governors University