Case Study: Experian doubles community membership and boosts engagement with Recollective

Experian doubles community membership with Recollective

Experian, a global information services company, faced challenges with its long-running voicesHUB online community. Their original platform had severe limitations on task types, segmentation, integration with outside tools, and user experience, which restricted research capabilities and hindered membership growth and engagement. Seeking a partner to help propel the community forward, Experian selected Recollective as their new platform vendor.

By implementing Recollective's online community platform, Experian integrated various panel partners and outside survey tools, expanded its research toolkit, and improved participant targeting. As a result, Experian was able to double its community membership and significantly increase engagement. Recollective became Experian's trusted partner, with the relationship strengthening over three years of collaboration.

Experian