Case Study: Metro Bank boosts customer service culture with Recognize

Metro Bank drives 34,210 recognitions with Recognize

Metro Bank, a forward-thinking UK bank dedicated to revolutionary customer service, sought an employee recognition program to promote a customer service-driven mindset among its employees. Their challenge was to find a software solution from a vendor like Recognize that was customizable to their unique values, easy to use, and integrated with their existing social tools.

The solution implemented by Recognize was its employee recognition software, which allowed Metro Bank to create custom value-based badges and integrate seamlessly with Yammer. The results were highly successful, with over 5,127 active users sending more than 34,210 recognitions. This program helped reinforce company culture and contributed to Metro Bank winning 59 awards, including Glassdoor’s 2019 Best Place to Work.

Metro Bank