Case Study: Cole, Scott & Kissane secures SaaS and enables responsible AI usage with Reco

CSK Enables Secure AI Usage, with Reco

Cole, Scott & Kissane (CSK), the largest law firm in Florida, wanted to support rapid SaaS and AI adoption without losing control of data privacy and regulatory risk. As tools like Microsoft 365, Salesforce, ServiceNow, DropBox, and emerging GenAI apps spread across the business, CSK struggled with limited visibility into shadow SaaS, shadow AI, and potential exposure of sensitive PII and PHI.

With Reco, CSK quickly gained visibility into its SaaS environment and received plain-English guidance to remediate risks and tighten policies. Reco helped the team discover 780 applications, including 307 shadow apps and 15 shadow AI tools, and supported actions like enhanced access controls, MFA enforcement, and safer device policies. As a result, CSK raised its SaaS security posture from 45% to 75% in six months, reduced operational burden, and enabled safer AI innovation with Reco.

Cole, Scott & Kissane

Jason Thomas

Chief Information Officer