Case Study: Cresta strengthens customer data protection with Reco

Cresta Leverages Reco to Prevent Data Exposure

Cresta, the real-time generative AI company behind smarter contact center experiences for brands like CarMax and Intuit, needed a better way to protect sensitive customer data across its SaaS environment. Traditional DLP tools were slow to deploy, created operational burden, and did not meet auditor expectations, leaving Cresta looking for a more effective SaaS security solution from Reco.

Reco provided Cresta with an AI-powered SaaS security platform that quickly connected to its systems, surfaced sensitive data exposure, and delivered context-rich alerts and policy controls. The result was dramatically improved efficiency: onboarding took just 7 minutes, full risk assessment was completed in 2 days, and detection, investigation, and response time dropped from 2 days to 4.68 minutes, saving Cresta’s teams 50% of their time.

Cresta

Robert Kugler

Senior Security Manager