Case Study: Frank Dandy saves time and money with Reclaimit automation

Saved money on planned customer service hiring

Frank Dandy, a leading Scandinavian underwear brand, faced a manual and time-intensive returns process that required warehouse staff to scan items, record refunds in Klarna, and update their ERP system by hand. To avoid hiring additional customer service staff, they turned to the vendor Reclaimit for a digital return management solution.

By implementing Reclaimit’s automation, Frank Dandy streamlined nearly their entire return process, including offering paperless returns via QR codes. The results allowed them to maintain operations with just one customer service employee, a role they had planned to expand. The solution saved time, improved lead times, increased customer satisfaction, and maintained a low return rate, fully meeting their expectations.

Frank Dandy

Patrik Ellström

Chief Operating Officer