Case Study: Salling Group boosts efficiency with automation from Reclaimit

How Denmark’s largest retailing group work with circular commerce

The Salling Group, Denmark's largest retailing group, faced challenges with an outdated and soon-to-be-discontinued Microsoft platform for managing its repairs and warranties. This obsolete system was prone to manual errors and inefficiencies. To modernize their operations, they turned to the vendor Reclaimit for a solution.

Reclaimit implemented its comprehensive Repair solution, which introduced robust automation and API tools to streamline the registration process. This significantly minimized manual errors, boosted team efficiency, and provided complete traceability. The results were a smoother workflow and an enhanced customer experience. Following this success, Salling also adopted Reclaimit Return for e-commerce to automate and centralize its complex return management, anticipating substantial time savings and further operational improvements.

Salling Group

Michael Graversgaard

Senior Process Consultant