Case Study: Cervera achieves 85% efficiency improvement with Reclaimit

Cervera - Customer Case Study

Cervera, Sweden's leading retailer for kitchen and home products, faced a significant challenge managing returns after their online sales grew by 500%. This surge increased the workload for their customer service team and risked harming the customer experience. To streamline the process, they chose to implement a digital return portal from the vendor Reclaimit.

By implementing Reclaimit's digital return management solution, Cervera automated their post-purchase process and eliminated the manual task of generating shipping labels. The omnichannel solution allowed for flexible pickup and in-store returns, strengthening customer satisfaction. The results for Cervera included an 85% efficiency improvement, faster case handling, and a much more professional perception from customers. Reclaimit successfully helped Cervera automate and streamline their operations.

Cervera

Erika Dalle

Chief Operating Officer