Case Study: Fyndiq Achieves 92% Customer Satisfaction for Returns with Reclaimit

92% customer satisfaction for returns

Fyndiq, an e-commerce platform, faced challenges with its existing returns process, which was impersonal and not cost-effective for its retailers. To address this, they partnered with the vendor Reclaimit to implement a more efficient returns solution.

Reclaimit provided a platform that shifted case handling directly to Fyndiq's sellers, enabling product-specific solutions and flexible workflows. This solution significantly reduced Fyndiq's customer service expenses while improving satisfaction. The measurable impact was a jump in customer satisfaction for returns from 75% to an impressive 92%, with the new process encouraging customers to make repeat purchases.

Fyndiq

Christopher Rehn

Head of Customer Relations