Case Study: Your Homes Newcastle achieves an accessible, multilingual website with Recite Me

Your Homes Newcastle - Customer Case Study

Your Homes Newcastle, an arms-length management organisation for Newcastle City Council that manages 28,000 council homes and 3,000 leasehold properties, needed to make its redeveloped website accessible to disabled users and people with English as an additional language as part of its joint digital strategy. To address these communication barriers, Your Homes Newcastle selected Recite Me and its accessibility tools to ensure digital communications would be the natural way for all customers to engage.

Recite Me’s custom toolbar was integrated into the new site, giving users adjustable styling, text‑to‑speech and on‑screen translation into over 100 languages. The solution has been universally well‑received by staff and customers, helped remove language barriers highlighted in user feedback, supported Your Homes Newcastle’s digital vision and ensured the organisation can offer inclusive online communications.

Your Homes Newcastle

Paul Neil

Digital Services Project Team