Case Study: Utilita improves website accessibility for all customers with Recite Me

Utilita helps 1,000 users access its website with Recite Me

Utilita, a UK-based specialist pay-as-you-go energy supplier, sought to maintain its position as a leading provider by embracing technology to support customers facing digital barriers. Their challenge was to ensure their online services were accessible to the 16 million people in the UK with a disability, as well as those for whom English is a second language. To address this, they turned to the vendor Recite Me for its accessibility toolbar solution.

Recite Me implemented its suite of accessibility and language tools on Utilita's website. The solution includes text-to-speech software, styling options, reading aids, and a translation function for over 100 languages, allowing users to customize their experience. The results were immediately impactful; in the first month alone, the Recite Me toolbar helped over 1,000 users view the website in a way that worked best for them, making essential utility information barrier-free.

Utilita