Case Study: North Wales Fire & Rescue Service improves online accessibility and language support with Recite Me

North Wales Fire and Rescue Service serves 678,461 people with Recite Me

North Wales Fire and Rescue Service sought to provide equitable online access to its community, which includes a significant neurodiverse population and hundreds of thousands of annual visitors. Their challenge was to remove online barriers for individuals with disabilities, learning difficulties, and visual impairments, while also offering language options for vital safety advice. To achieve this, they implemented the Recite Me assistive technology toolbar.

The solution from Recite Me involved deploying an online toolbar featuring screen reading, multiple reading aids, customizable styling options, and translation into over 100 languages. This implementation allows the service to provide information barrier-free, ensuring their website is accessible to all members of society. While specific metrics are not provided, the result is a more inclusive service that aligns with their core values of diversity and equal opportunity.

North Wales Fire and Rescue Service