Case Study: North East Ambulance Service NHS Foundation Trust achieves improved website accessibility and inclusive language support with Recite Me

North East Ambulance Service NHS Foundation Trust - Customer Case Study

North East Ambulance Service NHS Foundation Trust provides Emergency Services, Patient Transport and the 111 non‑emergency service across the North East to 2.7 million people. After the Accessible Information Standard was introduced, the Trust needed to improve website access for people with communication needs, disabilities and growing language support demand, and chose Recite Me to extend accessibility beyond the mandated requirements.

Recite Me’s on‑page accessibility toolbar (reading, audio, styling and translation) was added as an easy‑access button requiring no downloads, giving users a range of support options. The Trust reports Recite Me significantly improved how people interact with their website, delivered very positive patient and community feedback, and helped North East Ambulance Service NHS Foundation Trust better share important messages, services, jobs and volunteering information while demonstrating a stronger commitment to inclusive communication.

North East Ambulance Service NHS Foundation Trust

Mark Johns

Engagement Manager