Case Study: Healthwatch Torbay achieves improved website accessibility and increased resident engagement with Recite Me

Healthwatch Torbay - Customer Case Study

Healthwatch Torbay, the local branch of the national consumer champion for health and social care, needed a more accessible website to reach Torbay’s large over‑65 population who commonly experience hearing, vision and other age‑related impairments. To ensure residents could easily find services and leave feedback, Healthwatch Torbay partnered with Recite Me and implemented the Recite Me toolbar on their site.

Recite Me’s toolbar (audio, styling, reading and translation tools) was added to the Healthwatch Torbay website with simple, one‑click integration and staff training, enabling users to navigate content and submit feedback more easily. The Recite Me solution broadened access for older and disabled residents, empowered more people to share local healthcare experiences, and delivered a clear improvement in online accessibility and engagement as reported by Healthwatch Torbay.

Healthwatch Torbay

Simon Culley

Communications Officer