Case Study: Cardiff & Vale Credit Union improves digital accessibility and Consumer Duty compliance with Recite Me

Cardiff & Vale Credit Union adds Recite Me toolbar in June 2024 to support Consumer Duty

Cardiff & Vale Credit Union recognized that applying for financial support was a daunting task for its members. In alignment with the FCA’s Consumer Duty regulations, the credit union needed to prioritize effective and understandable communication for all consumers on its digital platform. To meet this challenge, they partnered with Recite Me.

The solution from Recite Me was the implementation of its accessibility toolbar in June 2024. This provided users with a customizable experience featuring text-to-speech software, reading aids, styling options, and translation into over 100 languages. This initiative helped Cardiff & Vale Credit Union break down barriers to information, support its members in making informed financial decisions, and earned it the Consumer Duty Leadership Award in 2024.

Cardiff & Vale Credit Union