Case Study: Cadent Improves Online Accessibility and Customer Experience with Recite Me

Cadent - Customer Case Study

Cadent, the UK gas distribution network operator serving 11 million homes and businesses across four regions, needed a better way to support a diverse online audience with accessible access to key service information, including emergency updates and maintenance notices. Recite Me was brought in to help improve digital communication through assistive technology.

Recite Me implemented its accessibility toolbar, translation tool, and screen reader to let visitors customize the site, translate content into over 100 languages, and have key information read aloud. The solution made the website more user-friendly and inclusive, with customers able to save their preferences for a personalized return visit, helping Cadent deliver a smoother and more accessible online experience.

Cadent

Jo Giles

Customer Safeguarding