Case Study: Conversica achieves SOC 2 certification, saves 60 days and $80K with Reciprocity's ZenGRC

ZenGRC Helps Conversica Elevate GRC Programs with New Levels of Efficiency, Automation and Visibility

Conversica, a leading provider of Intelligent Virtual Assistants, faced an aggressive timeline to modernize its security and compliance program and be audit-ready for SOC 2 while relying on spreadsheets and manual vendor assessments. The company selected Reciprocity’s ZenGRC platform to eliminate manual processes, automate third‑party risk management and provide a single source of truth for controls, evidence and risk.

Reciprocity implemented ZenGRC with hands-on onboarding, mapping out-of-the-box Secure Controls Framework (SCF) controls to Conversica’s environment, automating vendor questionnaires (about 59 vendors) and enabling dashboards and risk heat maps for executive visibility. As a result, Conversica achieved SOC 2 certification, saved roughly 60 days and $80K by avoiding external consultants, streamlined evidence collection for CXOs, gained real‑time C‑level visibility into risk, and is positioned to address HITRUST, HIPAA and PCI.

Conversica

Sonya Lowrance

Director Information Security