Case Study: Segment achieves 300–400 hours in annual savings and streamlines vendor risk assessments with Reciprocity's ZenGRC

Segment Challenges Risk Management Status Quo Increases Assurance with Less Resources with ZenGRC

Segment, provider of a leading customer data platform, was overwhelmed by a sharp increase in customer and prospect risk assessments and lengthy vendor questionnaires while managing compliance in spreadsheets that caused versioning and resource issues. To modernize third‑party risk management and reduce burden on both internal teams and customers, Segment adopted Reciprocity’s ZenGRC platform as the core of its GRC program.

With Reciprocity’s ZenGRC, Segment built three consolidated questionnaire templates, implemented conditional questioning and weighted scoring, and automated follow‑up reminders to streamline assessments and drive SOC 2/ISO compliance from a single pane. The solution improved questionnaire usability and turnaround times, provided real‑time compliance visibility, and saved an estimated 300–400 hours per year on vendor questionnaire management.

Segment

Steve Nguyen

Director of GRC