Case Study: Leading Resort Management Company achieves uninterrupted compliance and 50% faster assessments with Reciprocity's ZenGRC

Leading Resort Management Company - Customer Case Study

Leading Resort Management Company, a rapidly growing resort operator with seasonal staff surging to nearly 50,000, was struggling with manual, spreadsheet-driven GRC as it scaled through acquisitions. The company selected Reciprocity’s ZenGRC platform just 90 days before the COVID-19 lockdown to modernize PCI and SOX compliance and regain risk and reporting visibility.

Reciprocity implemented ZenGRC quickly and helped the customer complete a PCI assessment in 90 days, accelerate assessments to run twice as fast (yielding roughly 50% compliance time savings), and maintain continuous GRC activities through the pandemic. ZenGRC also streamlined evidence collection for SOX (auditors such as PwC accessed evidence directly), created a scalable foundation for broader audit, policy and exception management, and delivered measurable, ongoing improvements to the company’s compliance program.