Case Study: Global Pharmaceutical Company achieves 800% growth in actively-managed vendors and streamlines compliance with Reciprocity's ZenGRC

Global Pharmaceutical Company Strengthens Compliance and Vendor Risk Management with ZenGRC

Global Pharmaceutical Company, a global pharmaceutical distributor with 20,000+ associates shipping over 3 million products daily, faced complex third‑party vendor risk and compliance challenges across SOX, PCI DSS, GDPR, HIPAA and HITECH. Manual tracking—using disparate questionnaires, spreadsheets and ad‑hoc reporting—was “awkward, confusing, and time‑consuming” until the company engaged Reciprocity and adopted its cloud‑based ZenGRC platform.

Reciprocity implemented ZenGRC and provided professional services to centralize vendor risk management, automate surveys and workflows, and deliver risk intelligence and a single system of record. The result: actively‑managed vendors rose by over 800% (from 60 to more than 500), internal labor expenditures and audit burden declined, repeatable processes and end‑to‑end visibility were established, and compliance reporting and remediation became faster and less resource‑intensive.