Case Study: Veeqo achieves 40% customer engagement with Receptive

How Veeqo Engaged 40% of their Customers by using Receptive

Veeqo, an eCommerce operations company that helps merchants manage orders, inventory, and shipping from offices in Swansea and New York City, faced a chronic feedback problem: customers weren’t engaging with tools like Trello and UserVoice, leaving Veeqo without clear priorities for product improvements. To solve this, Veeqo adopted Receptive’s feedback and prioritization platform to capture and surface customer input.

Veeqo’s dev team integrated Receptive in under two hours by adding a button to their product linking to the Receptive dashboard, where customers can submit, prioritize, and discuss suggestions; Veeqo also sends personalized engagement emails. Using Receptive, customer engagement rose from nearly zero to 40%, Veeqo saved roughly 14 hours per week on feedback management (4h collecting requests, 5h organizing backlogs, 1h reporting, 3h updates, 1h meetings), and they were able to reprioritize their roadmap to reduce churn and win new customers.

Veeqo

Matt Warren

CEO, Founder