Case Study: Portal by SupplyStream boosts customer satisfaction and saves 20 hours/month with Receptive

How Portal Improved Customer Satisfaction by using Receptive

Portal By SupplyStream, which helps professional installers and dealers discover products, connect with suppliers, and manage orders, was spending too much time handling feature requests with a manual, ad-hoc voting system that wasted resources and let ideas slip through the cracks. To centralize feedback and customer input they adopted Receptive’s feedback management solution.

Receptive was integrated into Portal By SupplyStream within hours (adding a “Feature Request” link), letting customers submit, prioritize, and discuss requests while the product team now reviews feedback in about 5 minutes a week and marks statuses that trigger automatic customer notifications. Using Receptive improved customer satisfaction, enabled data-driven product decisions, and saved the team roughly 20 hours per month on feedback-related tasks.

Portal By SupplyStream

Kirk Chisholm

CEO