Case Study: Follow Up Boss achieves streamlined feedback management with Receptive

How Follow Up Boss Manage Feedback more Effectively with Receptive

Follow Up Boss, a CRM for realtors with about 25 employees, faced an unstructured feedback process—staff were storing requests in Basecamp folders, resulting in duplicated, low-detail submissions and poor visibility into customer needs. To fix this, Follow Up Boss selected Receptive’s feedback management platform.

Receptive migrated and organized feedback into a centralized system with customer voting, a request portal, and robust reporting, making it easy to track, prioritize, and solicit more detail on requests. The change produced significant time savings, clearer prioritization, improved customer communication and reassurance, and Receptive’s reports are now routinely used in company reporting.

Follow Up Boss