Case Study: Agorapulse reduces churn with Receptive

How AgoraPulse Reduced Churn with Receptive

Agorapulse used Receptive to manage a high volume of daily feature requests that they had no clear way to track. This made it difficult to communicate with customers about what the product team was building, and some customers churned because they did not realize their issues were already being addressed.

Agorapulse integrated Receptive within a couple of hours and added a button in its product that directed customers to a Receptive dashboard where they could submit and prioritize requests, view a release log, and follow a public roadmap. Receptive helped Agorapulse reduce churn, improve customer communication, and make product decisions based on user feedback rather than gut feeling.

Agorapulse

Emeric Ernoult

Founder and Business Developer