Case Study: Spa Suites on 116th achieves a streamlined front desk and happier guests with The Receptionist

Spa Suites on 116th - Customer Case Study

Spa Suites on 116th, a Carmel, IN boutique salon founded by Annemarie Greene, needed a way to handle check-ins for multiple independent beauty providers without a live receptionist. Greene wanted to streamline the front desk, free her assistant for other work, and preserve a warm guest experience, so she chose The Receptionist’s solution — The Receptionist for iPad — to manage multi-provider check-ins.

The Receptionist for iPad was implemented as a customized digital check-in system with two-way messaging that notifies providers immediately and lets staff respond to guests quickly. The Receptionist now handles the majority of front-desk duties, freeing staff time, speeding guest interactions, and improving customer satisfaction — guests report loving the high-tech, convenient check-in experience.

Spa Suites on 116th

Annemarie Greene

Owner