Case Study: Riverside EpiCenter achieves streamlined digital visitor management and compliance with The Receptionist

Riverside EpiCenter - Customer Case Study

Riverside EpiCenter, a 113,000-square-foot event and performing arts complex in the Atlanta metro area, struggled to manage visitor flow and meet Bank of America compliance requiring visitor logs retained for 6–9 months. After finding paper logs inadequate, AV/IT Manager Adam Ledgister looked for a cloud-based virtual receptionist and selected The Receptionist, deploying The Receptionist for iPad to digitize sign-ins and produce printable photo badges.

The Receptionist implemented a cloud visitor-management system with photo badges, text/email arrival notifications, and an easy-to-use iPad kiosk so staff and security could manage sign-ins without heavy training. Riverside reports that staff, security, and clients like the system, compliance record-retention needs are met, and the EpiCenter’s brand perception has been elevated; The Receptionist’s support team even enrolled them in a beta to connect a new label printer.

Riverside EpiCenter

Adam Ledgister

AV and IT Manager