Case Study: Radisson Hotel Group achieves upscale visitor check-in experience at redesigned headquarters with The Receptionist

Radisson Hotel Group creates upscale visitor check-in experience at redesigned headquarters

Radisson Hotel Group, a global hospitality company with more than 1,400 properties, redesigned its world headquarters lobby to reflect its refreshed brand and deliver an upscale guest experience. To ensure a seamless, hotel-like visitor arrival—especially when the new concierge role isn’t at the desk—the company adopted The Receptionist for iPad as its visitor check-in solution.

The Receptionist for iPad was deployed to handle visitor check-ins, notify employees of arrivals, and manage parcel and package deliveries, providing an intuitive, few-click workflow that supports the concierge and front-of-house operations. By using The Receptionist, Radisson Hotel Group created a consistent, upscale welcome at its headquarters while streamlining check-in and visitor management processes.

Radisson Hotel Group

Nicolas Tiziou

Director of Responsible Business, Americas, and Facility Management