Case Study: CHS America achieves audit-ready, automated visitor management with The Receptionist

CHS America - Customer Case Study

CHS America (Community Health Solutions of America) provides care coordination and third‑party administration services that require strict physical security and privacy controls for PHI. Before implementing a formal system, visitors pressed a lobby button and an IT staffer escorted them, a manual process that strained IT resources and left CHS vulnerable to audit and compliance concerns.

The Receptionist deployed The Receptionist for iPad at two campus buildings, with secured iPad kiosks and a badge printer to capture visitor logs, print badges, and send text notifications to hosts. The solution reduced IT interruptions, replaced the sign‑in book with an auditable visitor record that helps CHS pass insurance audits, and improved overall security and visitor tracking—delivering measurable labor savings and stronger compliance evidence thanks to The Receptionist.

CHS America

Doug Foote

Chief Operating Officer