Case Study: Chattanooga Neighborhood Enterprise achieves automated visitor check-in and frees staff to focus on work with The Receptionist

Chattanooga Neighborhood Enterprise - Customer Case Study

Chattanooga Neighborhood Enterprise (CNE), a Chattanooga, Tenn. housing nonprofit focused on homeowner education and counseling, was struggling to manage frequent in‑office visitors without a dedicated receptionist. Executive assistant Hannah Clark and the team found staff were regularly pulled away from their primary duties to greet and check in guests, so Clark researched automated options and selected The Receptionist’s solution, The Receptionist for iPad, based on ease of setup and positive reviews.

CNE implemented The Receptionist for iPad to automate visitor check‑in, notify the appropriate staff member, and allow forwarding of visitors when someone is unavailable. The Receptionist removed the need for an employee to monitor the front door, freed staff to concentrate on their core work, and created a consistent, assured check‑in experience for visitors, significantly reducing interruptions and improving office workflow.

Chattanooga Neighborhood Enterprise

Hannah Clark

Education and Counseling