Case Study: Brain Injury Services achieves private, efficient client check-in with The Receptionist

Brain Injury Services eases clients through check-in with efficiency, privacy

Brain Injury Services in Springfield, Virginia, supports survivors of brain injuries, strokes, and concussions and needed a simpler, more private visitor check-in process. Before late 2018 they relied on a paper-and-pen system that exposed names and felt clunky; Office Manager Katy Schnitger evaluated options and selected The Receptionist’s iPad solution, The Receptionist for iPad, to address confidentiality and accessibility concerns.

The Receptionist implemented The Receptionist for iPad after a 14-day trial and customized it to Brain Injury Services’ needs so clients can privately check in for case management or support groups. The system alerts staff by phone or email, reduces the need for a dedicated front-desk attendant, and has delivered a more streamlined, efficient experience with overwhelmingly positive feedback, improved privacy, and quicker staff notification.

Brain Injury Services

Katy Schnitger

Office Manager and Outreach Specialist