Case Study: TripAdvisor achieves a “wow” front-desk experience and saves staff time with The Receptionist

Adding That Wow Factor to Your Front Desk Experience

TripAdvisor needed a higher-tech, consistent way to greet visitors and streamline front-desk tasks across its headquarters and smaller offices that didn’t always have a dedicated receptionist. Before adopting a digital system they used a clipboard log and physical badges, which was slow and created a less professional first impression. TripAdvisor turned to The Receptionist’s iPad-based visitor management solution, The iPad Receptionist.

The Receptionist deployed the iPad Receptionist across TripAdvisor locations, adding branded sign-in, badge printer integration and text notifications so hosts get instant alerts. The change saved about 2 minutes per visitor, enabled one-second badge printing, increased personalized interaction with guests (including better interview experiences), and boosted the company’s “wow” factor—freeing staff time and improving visitor satisfaction thanks to The Receptionist.

Tripadvisor

Jessica Moore