Case Study: Mem.ai achieves reliable desktop meeting recording and 90% less engineering effort with Recall.ai

Mem.ai rebuilt meeting capture in 2 days with Recall.ai

Mem.ai, a productivity company, faced a significant challenge in building a reliable desktop recording feature to capture meetings for its AI thought partner application. Their in-house development effort, which involved managing complex operating-system APIs and audio permissions across Mac and Windows, grew from a one-engineer task into a two-month project for multiple engineers. This led to support issues and weakened user trust in a feature that needed to function perfectly every time.

By implementing Recall.ai's Desktop Recording SDK, Mem.ai rebuilt its entire recording infrastructure in just two days. The solution from Recall.ai provided reliable audio capture and handled permissions, allowing Mem.ai to focus on its core AI and transcription systems. As a result, engineering effort for the feature was reduced by approximately 90%, support volume dropped by an order of magnitude, and the company achieved 50% weekly adoption for automatic meeting capture among its users.

Mem.ai