Case Study: Pepe Jeans London reduces return lead times with ReBound

How Pepe Jeans London Reduced Return Lead Time with ReBound

Pepe Jeans London, an iconic fashion brand, faced significant challenges with its returns process. The company was processing returns through its central outbound warehouse, which led to a lack of capacity and very long return processing times. This caused extended refund lead times for customers and put their partnership with Zalando at risk due to an inability to meet the marketplace's stringent SLAs. They turned to the vendor ReBound for a solution.

ReBound's solution utilized its decentralized network of return hubs across Europe to process returns locally. Returns were scanned at these hubs before being sent back in consolidated shipments, which significantly reduced the strain on Pepe Jeans' own warehouse. This partnership with ReBound resulted in a dramatic reduction of refund lead times from over six days down to just two to four days. This improvement eliminated the previous issues with Zalando, reduced customer service complaints, and freed up internal capacity for the brand to focus on sales.

Pepe Jeans London

Jordy Moriana

Online Logistics Manager