Case Study: Oh Polly creates a customer-first returns experience with ReBound and Loop

How Oh Polly created a customer-first returns experience with ReBound x Loop

Oh Polly, a UK-based fashion retailer, needed to create a more flexible, customer-first returns experience. They wanted to offer their customers greater choice not only in the type of return, like refunds or exchanges, but also in the logistics carriers and return methods they could use.

The solution was an integration between the Loop returns portal and ReBound's logistics services. This combined solution gave customers a wider choice of carriers and automated key workflows, reducing the customer service workload. ReBound's extensive network and long-standing relationship with Oh Polly also supported the brand's international expansion, providing a seamless and scalable returns process.

Oh Polly

Emily Mcmorran

Customer Experience Lead