Case Study: Rape Crisis UK creates a safe, anonymous support chatbot with Reason Digital

Rape Crisis UK reaches 1,000+ young people in 3 months with Reason Digital

The customer, Rape Crisis UK, was part of a coalition addressing the challenge of providing a safe, anonymous way for young victims of sexual exploitation to seek help, as they were often afraid to use traditional services. The vendor, Reason Digital, collaborated to create a solution called the 'Is This OK?' chatbot service.

Reason Digital developed a bespoke, confidential chatbot that allowed anonymous conversations and could escalate to live chat with trained professionals. The solution was co-designed with survivors to ensure it met their needs. The results were significant, with over 1,000 young people accessing the service in a three-month pilot in one city. Measurably, 73% of users felt able to make safer decisions after their chat, and 81% had not used another helpline before, proving the service reached a critically underserved demographic.

Rape Crisis UK