Case Study: Built Bar boosts customer service speed with Re:amaze by GoDaddy

Built Bar boosts customer service speed 5.6X with Re:amaze by GoDaddy

Built Bar, the fastest growing protein bar company, faced significant challenges managing customer conversations across multiple platforms including email, live chat, and social media. This unorganized and inefficient communication process was costly and hindered their ability to track performance and access crucial customer data from Shopify and Smile.io. They needed a robust solution to centralize and streamline their customer service.

By implementing the Re:amaze helpdesk platform, which integrates natively with Shopify and Smile.io, Built Bar consolidated all communications into a single, shared inbox. This provided powerful automation, reporting, and instant access to customer data. The solution from Re:amaze slashed their average customer response time from 15-20 minutes to just 2-3 minutes, a 5.6x improvement, dramatically boosting their customer service speed and efficiency.

Built Bar