Case Study: Watermark Residential reduces maintenance requests with Realync

Watermark Residential cuts tripped breaker tickets to zero with Realync

Watermark Residential, a multifamily real estate company, faced a challenge where its maintenance team was spending excessive time answering repeated resident questions about simple tasks like resetting a breaker. Their previous solution of providing written lists of instructions was ineffective, as residents are visual learners. The company turned to the vendor Realync and its video platform for a solution.

Using Realync, Watermark's maintenance team created a series of short video tutorials addressing the most common service requests. This visual approach empowered residents to handle simple maintenance issues on their own. The solution had an immediate and measurable impact: service requests for tripped breakers were reduced to zero, and there was a significant drop in garbage disposal-related calls, freeing the team to focus on more complex work.

Watermark Residential