Case Study: Raymond West reduces customer support response time with RealWear and Microsoft Power Apps

Raymond West reduces customer support response time and escalations with RealWear

Raymond West, a material handling provider on the US West Coast, faced the challenge of enabling its field technicians to resolve customer issues quickly without compromising safety. Technicians working with high-voltage systems in confined spaces needed access to expert guidance while maintaining a safety-first approach. The company turned to RealWear to address this challenge.

RealWear's solution integrated its Navigator 520 smart glasses with Microsoft Power Apps. This provided technicians with hands-free, real-time access to multimedia resources and communication channels, which streamlined workflows. As a result, Raymond West significantly accelerated customer support response times, reduced escalations, and enhanced technician safety and efficiency.

Raymond West