Case Study: Wienerberger achieves remote helpdesk support and reduced downtime with RealVNC

Wienerberger - Customer Case Study

Wienerberger Poland, part of the global bricks and clay roof tiles manufacturer Wienerberger, needed a more efficient way for its five-person IT team to support 20 sites and 400 users across Poland. Before using RealVNC, staff had to courier PCs to head office for repairs, causing delays, inconvenience, and high support costs. The company chose RealVNC VNC Connect with an Enterprise subscription for its simplicity, speed, and cost-effectiveness.

RealVNC implemented secure remote access so the IT team could resolve helpdesk issues and production machine problems from anywhere, while production staff could monitor servers between site visits. This reduced downtime, avoided sending PCs across the country, and delivered significant time and cost savings. RealVNC became an invaluable tool for Wienerberger, improving support response and minimizing disruption to operations.

Wienerberger

Nataniel Zielinski

IT Architect/IT Administrator