Case Study: Western Energy reduces IT support costs and downtime with RealVNC remote access software

Western Energy reduces IT support travel across 25 miles with RealVNC

Western Energy, a coal producer operating two large mine sites in Montana, needed to provide IT support to 500 staff spread across a wide geographic area with a small team. Their challenge was to resolve IT issues quickly without time-consuming travel, minimizing system downtime to keep production at capacity. They turned to RealVNC for its remote access software, VNC Connect.

By deploying RealVNC software, the IT team can now instantly and securely access staff PCs and critical systems remotely. This allowed them to fix problems from accounting software to security gate controls without on-site visits. RealVNC’s solution delivered significant time and cost savings, eliminated after-hours travel, and enabled more productive use of IT resources, keeping coal production running efficiently.

Western Energy