Case Study: Western Energy achieves faster IT support and reduced downtime with RealVNC

Western Energy - Customer Case Study

Western Energy, a Montana coal producer with mines spread across large sites, needed a faster way for its small IT team to support 500 employees without making time-consuming desk-side visits. The company chose RealVNC remote access software, specifically VNC Connect with an Enterprise subscription, to help resolve issues quickly across its Rosebud and Absaloka mines.

With RealVNC, Western Energy’s IT staff can now securely access employee PCs and troubleshoot systems remotely, including accounting, inventory, HR, email servers, and security equipment. The result has been significant time and cost savings, less travel between sites, reduced downtime, and more efficient use of IT resources—helping keep coal production at capacity.

Western Energy

Michael Rath

User Support Analyst