Case Study: Telesat achieves reliable global satellite support with RealVNC remote access software

Telesat manages 12 satellites and 13 more for third parties with RealVNC

Telesat Canada, a satellite fleet operator managing a global network of satellites, required a secure and reliable remote access solution to provide its engineers with 24/7 cross-platform access to mission-critical control systems worldwide. The challenge was to enable rapid troubleshooting and monitoring from any location to prevent potential system failures and avoid the risks and delays associated with on-site service calls.

RealVNC provided its remote access software, which delivered the necessary cross-platform support for both UNIX and Windows systems. The solution allowed Telesat's engineers to securely access and troubleshoot remote devices in real time from their control center or from home, drastically reducing response times during critical operations. This resulted in decreased support costs, increased system uptime, and mitigated the significant risk of losing a satellite due to access delays.

Telesat Canada