Case Study: Telesat Canada improves satellite uptime and remote support with RealVNC

Telesat Canada - Customer Case Study

Telesat Canada, a satellite fleet operator managing satellites in orbit worldwide, needed 24/7 access to mission-critical systems for remote monitoring, troubleshooting, and launch support across multiple global sites. The company also required cross-platform support for both UNIX and Windows environments, and used RealVNC’s VNC Connect Enterprise subscription to connect its engineers to remote control systems and telemetry devices.

RealVNC provided secure remote access that let Telesat staff monitor health data, troubleshoot issues from the office or at home, and connect to distant control and antenna systems in regions including Europe, North America, and South America. The solution improved uptime and reduced support repeat calls, call handling time, and on-site travel costs, while helping Telesat avoid downtime and mitigate the risk of satellite loss during critical operations.

Telesat Canada

Wayne Hobbs

Satellite Control Network Analyst