Case Study: San Diego Unified Port Authority achieves greater productivity and lower support costs with RealVNC

San Diego Unified Port Authority - Customer Case Study

San Diego Unified Port Authority needed an all-encompassing remote support solution for its 500 staff across 11 locations, including around-the-clock support for the Harbor Police Department. Using RealVNC’s VNC Connect Enterprise subscription, the Port’s IT team was able to support workstations and servers remotely instead of traveling desk-side, improving response times and reducing the burden of on-site troubleshooting.

RealVNC implemented remote access software across about 650 computers and servers, enabling faster problem resolution, 24/7 support, and remote maintenance of critical data center systems. The result was lower fuel and travel costs, less downtime, and significant productivity gains, with staff reporting that RealVNC became a “life-line” and helped them solve IT problems quickly and reliably.

San Diego Unified Port Authority

Maria Horne

Senior Support Analyst