Case Study: Royal Shakespeare Company achieves improved IT support and uptime with RealVNC

Royal Shakespeare Company - Customer Case Study

Royal Shakespeare Company needed a secure way for its IT team to remotely support offices in Stratford-upon-Avon, London, Newcastle, and overseas tours, while also monitoring box office operations and maintaining electronic kiosks. The company chose RealVNC remote access software, specifically VNC Connect with an Enterprise subscription, to keep production-critical IT issues from disrupting performances.

RealVNC enabled the RSC to instantly and securely access PCs, fix problems, update servers, and manage systems remotely through deployment tools, reducing the need for on-site visits and phone troubleshooting. The result was faster issue resolution, minimized downtime, lower support and travel costs, and improved customer service across the company’s remote sites and kiosks.

Royal Shakespeare Company

Wayne Evans

Systems Manager