Case Study: Roadchef achieves faster, lower-cost remote IT support with RealVNC

Roadchef - Customer Case Study

Roadchef, one of Britain’s leading roadside service providers with 28 motorway service stations across the UK, needed a way for its IT team to support staff without traveling desk-side. Because employees were spread nationwide, the team required a secure, remote solution to quickly troubleshoot problems and reduce downtime and support costs. RealVNC remote access software, specifically VNC Connect with an Enterprise subscription, was deployed to meet this need.

Using RealVNC, Roadchef’s three-person IT team can now remotely take control of computers, deploy software, transfer files, and restrict access with single sign-on authentication. The result has been faster support, less on-site travel, and improved service quality, with fuel savings alone helping the license pay for itself within 3 months. Roadchef also reports substantial time savings, including avoiding up to 1,000 miles of driving each week.

Roadchef

Ross Hunt

IT Technical Support Analyst