Case Study: Qtrac streamlines remote support and device setup with RealVNC Connect

Qtrac speeds remote support across thousands of devices with RealVNC Connect

Qtrac, a leading provider of queue management and appointment scheduling technology, needed a fast, secure, and user-friendly remote access solution for its support team. Their previous software required repeatedly reestablishing connections and had a difficult-to-navigate interface, which slowed down their ability to proactively address customer issues.

RealVNC implemented its RealVNC Connect software, which provided persistent secure connections and an intuitive interface that organized devices by customer. This allowed Qtrac to streamline device setup and monitor kiosks remotely immediately upon installation. As a result, the support team can now typically solve problems before their customers even notice them, enhancing their proactive customer support.

Qtrac