Case Study: OptivITy achieves faster, lower-cost remote IT support with RealVNC

OptivITy - Customer Case Study

OptivITy Ltd, an IT support provider based at Pinewood Film Studios in Buckinghamshire, UK, supports 25 companies across the UK and around 1,000 computers. With a small team handling about 60 support requests a day, the company needed a secure way to access client machines remotely and avoid time-consuming travel. It chose RealVNC remote access software, specifically VNC Connect, to meet this challenge.

RealVNC deployed its remote access solution across 1,500 remote computers, enabling OptivITy to fix 90% of support issues remotely and eliminate most site visits. The team now uses file transfer for updates, mobile access for out-of-office troubleshooting, and remote sessions for training, cutting travel time and costs while improving response speed and customer satisfaction.

OptivITy

Harkesh Patel

Systems Administrator and IT Engineer