Case Study: Interflora Australia achieves reduced downtime and lower support costs with RealVNC remote access software

Interflora - Customer Case Study

Interflora Australia needed a cost-effective way to remotely control and manage in-store PCs used for its online ordering system across 1,200 florist shops, while minimizing downtime and reducing the burden on its IT helpdesk. RealVNC provided VNC Connect with an Enterprise license to enable secure remote support and administration from head office in Melbourne.

RealVNC implemented remote access across Interflora’s stores along with the Deployment Tool for one-click license management, upgrades, remote configuration, and system checks. The solution let the helpdesk resolve issues faster without lengthy phone guidance, improved communication through RealVNC chat, and helped Interflora make better use of IT resources, reduce support costs, and minimize downtime.

Interflora

Peter Roderick

Manager Information Systems